Golden 90

New Here ?
Register Now

Know your customer policy

Know Your Customer Policy

  • Golden90 complies fully with Gaming Regulations of Curacao and our Licensing responsibilities. In order to do this, we must verify the age and identity of all of our customers. Upon registration the verification process is automated.
  • During the withdrawal process, however, there are instances where we ask the customer to provide additional information or documentation to prevent fraudulent financial transactions and/or identity theft. These investigations happen only in a small number of cases and we strive to make this process as straightforward and expeditious as possible.
  • To maintain the highest level of security, we require all our members to provide us with certain documentation in order to validate their accounts.
  • We at golden90.com are committed to providing a secured and responsible platform for recreational gaming. All of our members must be 18 or older and we are bound by our licensing agreement to verify this.
  • Secondly, as a respected online and global company it is in our interests to guarantee maximum security on all transactions.
  • Thirdly, our payment processors (Visa & MasterCard provider: Wirecard AG, Others: Neteller, Skrill, Paysafecard etc.) require that our policies are in line with international banking standards. A proven business relationship with each and every member is mandatory for the protection of all parties. Our licensing agreement also obliges us to comply with this.
  • Finally, by ensuring that your account details are absolutely correct, the inconvenience of 'missing payments' can be avoided. It can take weeks (and sometimes months) to trace, recall and resend using the correct information.

Verification Policy

  • Golden90 is obliged to ensure that its customers are who they say they are and that they are aged 18 or over and we take our responsibility to ensure compliance with this very seriously.
  • Whenever possible we use a third party to electronically verify these details. In order to do so we will send them your name, address, date of birth and telephone number. A record of the search (but not that it was carried out by Goden90) may be retained and this information may be used in the future by other businesses who use the service for the same purpose and with whom you do business. The third party that we use is fully aware of its obligations under the Data Protection Act and will always act in accordance with its provisions.
  • In some circumstances it may be necessary for us to verify your identity or age through a manual inspection of documents and we reserve the right to request such documentation at any time. Reasons for doing so include, but are not limited to, the processing of withdrawal requests, fraud prevention, country based online betting restrictions, payment method queries and bonus entitlement verification.

Accepted Verification Documents

  • Age Verification
  • Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then upload the files to: --> ''my account'' --> ''verifications'' --> ''identity''.
  • Photo ID
  • Photos/copies should be clear, with no glare (i.e. from a flash), and have the edges of the document visible:
    Passport - This should show both the photograph page and the opposing page
  • Driving license/Provisional
  • Other forms of photographic ID can be submitted. They must show a picture and name of customer as well as date of birth. However, we cannot guarantee that these will be accepted. Examples of which include: National ID Card, Passport copy, any ID issued by government.

Address Verification

Accepted Documents for Proof of Address

  • Driving license
  • As above, can be used for this purpose as it includes your addres.
  • Bank Statement
  • This should be clear and show the name and address of the customer. It is acceptable to mask the transaction details as these are not required.
  • Tax Letter
  • This should be clear and show the name and address of the customer. It is acceptable to mask other data that is personal.
  • Utility Bill
  • Contract
  • This can be from a Landlord or employer.
  • Hospital Letter
  • Any of the above documents are acceptable, providing that the photos/copies meet the following criteria:
  • They will need to be of a good enough quality that they can be easily read and checked
  • They must include an official header from the company that provided the document
  • They will need to be issued within the last 6 months
  • They need to be color copies/photos
  • The edges of the documents must be visible
  • Photos: Documents ideally photographed on a flat surface, with no glare i.e. from a flash.

Additional Verification Documents

  • There may occasions when additional requirements have to be met. These may include:
  • IDH (Identity Document Being Held by customer) - This should be a photo of the account holder holding the submitted ID document.
  • Front and back of Bank Card - This should be a photo/copy with the first 6 digits and the last four digits of the card number visible. The same should be done on the reverse. The CVV number (3-digit code) on the reverse should be blanked out as well. Signature must be visible. Please ensure there is no glare in the pictures i.e. from a flash.
  • The security of customer’s documentation is of paramount importance. All files are protected with the highest level of encryption at every step of the review process. All documentation received is treated with the outmost respect and confidentiality.
  • We always strive to keep golden90.com a safer place to gamble.